What to do if something goes wrong
Sometimes things can go wrong online, such as scams or hacked accounts. Knowing what to do can help you stay safe and reduce any damage.
Key Steps to Follow
1. Stop
- Stop using the affected device or account
- Do not click links or continue transactions
2. Protect
- On a safe device, change your passwords immediately (start with email and banking)
- Turn on multi-factor authentication
- Check for unusual bank transactions
3. Get Help
- Contact your bank if money or financial details are involved
- If someone is in immediate danger call the police
- Seek support from IDCARE
- Report the scam to ScamWatch
- Talk to trusted family or friends
There is no shame in getting scammed. These situations can happen to anyone, and ALWAYS remember that help is always available to support you.